Awesome Customer Experience

This enlightening customer service-training program helps participants understand how all levels of the organization contribute to the overall impression conveyed to the consumer, and it offers useful ways to establish a successful relationship.

The program focus is on the necessary tools to create a positive ongoing relationship with customers using proactive, rebound, problem solving and recognition strategies.

OBJECTIVE

By the end of the program, participants should be able to:

·        Understand how poor service destroys and how awesome customer experience creates.

·        Apply the awesome customer experience skills that most companies neglect.

·        Understand, define and improve each process in service cycle.

·        Define proactive strategies that create a powerful company culture.

·        Establish rebound strategies to recover dissatisfied or difficult customers.

·        Cultivate a service attitude within yourself and your company.

·        Develop an action plan that allows you to deliver Awesome Customer Experience.

DURATION

2 Days

WHO WILL BENEFIT

Executive, Customer Service Frontline Professionals, Sales Executive or anyone who want to improve their quality of services

METHODOLOGY

Combining the latest technology in adult learning, this program delivery is a refine combination of training, facilitation, coaching, and mentoring skills. Participants will gain values through a series of fun and engaging activity, stories, brainstorming and dialogues.  Depending on program objectives and targeted end results, we will also include incorporate some of the following tools in his program delivery:

·        Experiential Learning

·        Accelerated Learning

·        NLP Strategies

·        Coaching & EQ Tools

·        Eastern & Western Philosophy